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Do you ship across Australia?

Yes, we ship Australia-wide. All orders are dispatched within 1–3 business days, and delivery usually takes 3–7 business days depending on your location.

How much is shipping?

We charge a flat $6.95 AUD shipping fee on all orders within Australia. Delivery usually takes 3–7 business days.

Do you offer international shipping?

Currently, we only ship within Australia. We are working to expand our delivery network soon.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and link so you can follow your parcel’s journey.

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media to receive updates on exclusive offers, discounts, and seasonal sales.

Can I exchange or return my order?

Yes! If your order doesn’t fit or meet your expectations, we offer exchanges and returns under our easy return policy.

Are your products exactly as shown in pictures?

Absolutely! We ensure our product photos reflect the actual design, color, and quality so you get what you see.

What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged items in their original packaging. Please see our Return & Refund Policy for full details.

How can I contact you for further questions?

You can reach out to us via WhatsApp, email, or our contact form. We’re always happy to assist you.

What if my item arrives damaged?

In the rare case that your item arrives damaged or faulty, please contact us with photos within 48 hours of delivery and we will arrange a replacement or refund.

How do I contact customer support?

You can reach us via our Contact Us page or email us directly at support@[yourstorename].com.au. We aim to respond within 24 hours.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.